Refund policy

Orders

The customer places an order on the website " www.yay.paris ".
To buy one or more items, he must follow the following ordering process:
- Choice of the articles and addition to the basket
- Validation of the contents of the basket
- Registration on the identification form on which he will indicate all the requested information
- Choice of payment method
- Validation of the payment

The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his or her order and its total price at any time during the ordering process and correct any errors before confirming it to express his or her acceptance.

YAY - You Are Young reserves ownership of the items until the order is paid in full, i.e., until YAY - You Are Young has received payment for the order.
YAY - You Are Young reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order. Any order implies acceptance of the prices and descriptions of the items available for sale.
YAY - You Are Young commits to honor the orders received on the website only within the limits of available stocks.

Payment

The buyer makes his payment :
- by Paypal, either via his Paypal account, or via a secure payment by credit card
- by credit card via Payplug, which uses a secure protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network.
For any information: https://www.payplug.fr/. You are not required to have any account to make this payment.
- by credit card with Getjust. For any information : https://www.getjust.eu/
- by with Alma in 3 times without fees
If you pay your order in several times, you accept thegeneral conditions of Alma's customers as well as theparticular conditions of Alma for the customers of YAY Paris.

No payment by check, cash or bank transfer.


Shipping and delivery times

All orders placed on the YAY - You Are Young website will be prepared and shipped within one to two days following the order, subject to payment validation.
YAY - You Are Young undertakes to deliver the orders placed by the Customer within the specified time.

The delivery time is estimated at three to ten days after receipt of payment.
Any reasonable delay in the delivery of the products will not give rise to the allocation of damages or the cancellation of the order for the benefit of the buyer.

Orders are shipped by Colissimo or Chronopost.
The customer is required to check the good condition of the delivered items. Any anomaly noted (missing item, damaged package, broken item ...) must be indicated within 4 days of receipt.

Withdrawal

In accordance with article L.121-16 of the French Consumer Code, for all transactions and distance sales, the buyer, a non-professional individual, benefits from a fourteen-day retraction period from the delivery of his order to return the product to the seller, provided that the product has not been worn, for exchange or reimbursement without penalty, with the exception of the return costs and additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by YAY.