Delivery and returns
Delivery method
All our jewelry is handmade in our Parisian workshop. Our jewelers make your jewelry to order to avoid overproduction, so please allow about 2 days for production before shipping.
Pick up in store :
- Free
- 2 to 3 working days after production
- 26 rue Pastourelle 75003 Paris
Standard home delivery - Colissimo :
- 5,90€
- Free for orders over 120€.
- 48h (working days) after manufacturing
Standard delivery in relay point - Colissimo :
- 4,90€
- Free for orders over 120€.
- 3 to 4 working days after manufacturing
Express home delivery - Chronopost :
- 13,90€
- 24 hours if ordered before 12:00 (valid on working days, no shipping on Saturday, Sunday and holidays)
- Against signature
Express delivery in PickUp - Chronopost :
- 8,90€
- 24 hours if ordered before 12:00 (valid on working days, no shipping on Saturday, Sunday and holidays)
- Against signature
Delivery in Europe and worldwide :
- 4 to 8 working days after manufacturing
- Price calculated at the checkout level
Returns and refunds
🚨 This only concerns purchases made on the website, for boutique purchases we offer an exchange or a credit note directly in the boutique.
If the jewelry is not suitable, you can make a return request within 30 days, directly from your order in your customer account or by clicking here :
Return portal
We will offer you two options:
- A credit note for the amount of your order (valid for 6 months) with free return label
- A refund of your order with a return label (the amount will be deducted from the refund)
💡 We will proceed to refund within 7 days after receiving your return.
🔁 We also accept exchanges for ring sizes.
⚠️ The jewelry must be in perfect condition, not worn or damaged. yay reserves the right to refuse the refund if this point is not met.
Little tip: remember to pack the jewelry well, tape the envelope and also make sure to keep a proof of shipment.