All our jewelry is handmade in our Parisian workshop. Our jewelers make your jewelry to order to avoid overproduction, so please allow about 2 days for production before shipping.
BELGIUM, LUXEMBOURG, NETHERLANDS, GERMANY
Standard home delivery - Colissimo :
SWITZERLAND
Standard home delivery - Colissimo :
UK AND REST OF EUROPE
Standard home delivery - Colissimo :
WORLDWIDE
Standard home delivery - Colissimo :
FRANCE
Delivery in store :
Standard home delivery - Colissimo :
Standard delivery in relay point - Colissimo :
Express home delivery - Chronopost :
Express delivery in PickUp - Chronopost :
DOM
Standard home delivery - Colissimo :
🚨 This only concerns purchases made on the website, for boutique purchases we offer an exchange or a credit note directly in the boutique.
If the jewelry is not suitable, you can make a return request within 30 days, directly from your order in your customer account or by clicking here :
Return portal
We will offer you two options:
- A credit note for the amount of your order (valid for 6 months) with free return label
- A refund of your order with a return label (the amount will be deducted from the refund)
💡 We will proceed to refund within 7 days after receiving your return.
🔁 We also accept exchanges for ring sizes.
⚠️ The jewelry must be in perfect condition, not worn or damaged. yay reserves the right to refuse the refund if this point is not met.
Little tip: remember to pack the jewelry well, tape the envelope and also make sure to keep a proof of shipment.
