Delivery and returns

Delivery method

All our jewelry is handmade in our Parisian workshop. Our jewelers make your jewelry to order to avoid overproduction, so please allow about 2 days for production before shipping.

BELGIUM, LUXEMBOURG, NETHERLANDS, GERMANY

Standard home delivery - Colissimo :

  • 8,90€
  • Free for orders over 160€
  • 4-8 days (working days) 

SWITZERLAND

Standard home delivery - Colissimo :

  • 12,90€
  • 4-8 days (working days) 

UK AND REST OF EUROPE

Standard home delivery - Colissimo :

  • 12,90€
  • 4-8 days (working days) 

WORLDWIDE

Standard home delivery - Colissimo :

  • Price calculated at the checkout level
  • 4-8 days (working days) 

FRANCE

Delivery in store :

  • Free
  • 2 to 3 working days after production
  • 26 rue Pastourelle 75003 Paris

Standard home delivery - Colissimo :

  • 5,90€
  • Free for orders over 130€
  • 48h (working days) after manufacturing

Standard delivery in relay point - Colissimo :

  • 3,90€
  • Free for orders over 130€
  • 3 to 4 working days after manufacturing

Express home delivery - Chronopost :

  • 14,90€
  • 24 hours if ordered before 12:00 (valid on working days, no shipping on Saturday, Sunday and holidays)
  • Against signature

Express delivery in PickUp - Chronopost :

  • 9,90€
  • 24 hours if ordered before 12:00 (valid on working days, no shipping on Saturday, Sunday and holidays)
  • Against signature

 

DOM

Standard home delivery - Colissimo :

  • 12,90€
  • 4-8 days (working days)


 

Returns and refunds

🚨 This only concerns purchases made on the website, for boutique purchases we offer an exchange or a credit note directly in the boutique.

If the jewelry is not suitable, you can make a return request within 30 days, directly from your order in your customer account or by clicking here :

 

Return portal

 

We will offer you two options:

- A credit note for the amount of your order (valid for 6 months) with free return label

- A refund of your order with a return label (the amount will be deducted from the refund)

💡 We will proceed to refund within 7 days after receiving your return.

🔁 We also accept exchanges for ring sizes.

⚠️ The jewelry must be in perfect condition, not worn or damaged. yay reserves the right to refuse the refund if this point is not met.
Little tip: remember to pack the jewelry well, tape the envelope and also make sure to keep a proof of shipment.